Important Information
Policies
To help make your stay at Holiday Inn Express Knoxville-Strawberry Plains, an IHG Hotel in Knoxville as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies designed for smooth arrivals and easy departures.
- Check-In & Check-Out
Check-in begins at 4:00 PM. Check-out is required by 11:00 AM.
- Minimum Age & Identification
Guests must be at least 21 years old and present valid government-issued ID.
- Pet Policy
Pets are permitted with an additional nightly fee. Service animals are exempt from charges.
- Smoking Policy
This is a smoke-free hotel. Smoking is prohibited in all indoor areas and guest rooms.
- Cancellation & Deposits
Cancellation policies vary by rate. Some reservations may require a deposit or credit card guarantee.